Our Policies

24 HOUR CANCELLATION POLICY

Please be courteous and give notice when you cannot keep your appointment.  There is a long waiting list of new and current clients who would appreciate your time slot.

Cancellations or rescheduling with less than a 24-hour notice will result in:

•  $25 charge for 1 hour sessions
•  $40 charge for 90 minute or 2 hour sessions
•  Possible forfeiture of gift certificate

1st time:  cancellation fee will be charged

2nd time: service cost and cancellation fee will be charged

3rd time: service cost and cancellation fee will be charged along with possible discharge as a client

LATE ARRIVAL POLICY

• Late arrival may result in a shortened session without a reduction in cost. 
• Late session due to therapist will result in lost time credited to client's account or a pro-rated cost for the session.
• Failure to arrive within 15 minutes after appointment time is considered a no-show and appointment may be forfeited.  Gift certificate may be forfeited.

TIPS

• Tipping is appreciated, but entirely optional, and may be given as cash, personal check, Zelle, credit or debit card. 
• Use of credit/debit card will include a $3 convenience fee.

PAYMENT

• Full payment is expected when services are rendered.  
• Payment may be via cash, personal check, Zelle, credit or debit card.  
• Use of credit/debit card will include a $3 convenience fee.

RETURNED CHECK CHARGES

A returned check fee of $25, in addition to the cost of service, must be paid immediately.

GIFT CERTIFICATES/APPOINTMENTS

             Gift certificates are non-transferable.  Massage appointments are also non-transferable unless

             pre-approved by Carol Bundy.